Waterloo, ON
Full-time
The Opportunity
ThinkLP is looking for a technology-grounded Technical Account Specialist to join our team. This individual will serve some of our largest clients by solving complex business processes across multiple departments within the client organization. Often working on multiple projects simultaneously, you will be translating business process requests into workable software solutions for our clients.
You Are Great At:
- Solving complex solutions
- Thinking outside the box
- Configuring and enhancing our solutions to meet client business objectives
- Leading client meetings, communicating to both technical and non-technical personnel
- Switching between multiple tasks with ease
- Documenting and creating current- and future-state process flows
- Multi-tasking
- Create and document repeatable solution blueprints across various industries
- Keeping up to date with the latest platform features (ThinkLP on Salesforce) to enhance a user experience
What It Takes:
- 2+ years of professional software solution experience
- Solid technical acumen
- Strong client-oriented communication and project experience
- Customer service experience
- Superb interpersonal skills and a strong communicator
- High personal work ethic and attention to detail
- Experience with the Salesforce.com application platform
- General database and software programming skills – strongly preferred
- Candidates must reside in the Waterloo Region (Kitchener, Waterloo, Cambridge area) or Wellington (Guelph) area [This is not a remote position].
Why will I love working at ThinkLP?
- Autonomy to make the implementation / development decisions we are hiring you to make
- Work with empowered team to chart their own course to align with the goals of Account Executives
- A very collaborate work environment
- This is a unique career opportunity for the right individual to join a rapidly growing software company and you’ll have a direct daily impact with our clients
- We’re leading a revolution in the Loss Prevention software industry and are having a direct impact on our client’s bottom-line financial results